Where’s-John-Boehner

The halls of Congress echo with emptiness.  They’ve left for their holiday break.  Have they left work undone, or do they feel they’ve fulfilled their responsibilities as a governing body for 2011? What’s up with this?  Congressman Cantor had a very big smile on his face as he left his responsibilites behind him on his way out the doors of Congress yesterday.  Was it because he and Congressman Boehner just screwed 190 million Americans?  I am dumbfounded.  John and Eric is this intentional or are you just deaf?  Do you think my boss would allow me to leave for vacation with work left undone? NOT!! How can Congress go on vacation when America is in the position it is in?  I don’t like thinking what 2012 will bring for the 190 million or so people are affected by Congress’s inaction or inability to take action? We’ll see what happens.

Occupy Berkely Good Luck.  Voluntarily leaving when threatened with arrest was a good choice.  You won! You listened.  Is it too much to ask Congress to listen too?

 

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Facebook-Introduces-Private-Messages-Between-PusinessPages-and-Fans

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Consumer facing businesses will find the feature particularly useful as it enables more personal communication with individual customers, opening the possible of a greater level of customer service on Facebook. The move is also likely to cut down on the pain of off-topic comments on company pages and reduce communication lost when Facebook fans fail to take their comments to customer service channels outside of the social network.

 

The Rest of the Story

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Reading-is-FUNdamental

We want to know your thoughts.  We beleive reading should be both Fun to read and Mentally challenging.  The fun part is sometimes harder to hit because of the topic, but we like the mental part too.  Let us know what you think.

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Sending-Holiday-eCheer

Your holiday emails should be in the shoot and ready to be sent.  I finally have all mine scheduled are ready to go.  I can tell a lot of people read this blog because I’ve been getting a lot of holiday echeer.  Thank you to everyone who’s sent me their holiday messages.

Today is the best day for sending your holiday email (echeer).  If you’ve followed my posts you’ll know how easy it is to reach out to consumers during this time of year and today will be the slowest day this week for holiday emails.  This translates into better open rates.  Everyone is ready for the holidays and starting to wind down, so get your emails into consumers hands.

During the holiday season use not-threatening, non-sales language.  If you  are a retailer, you’ll want to let people know about your offers.  They’ll come if they are interested.  If you are in the services industry, allow time to build your relationship for the new year.  Spend time thanking your readers for their business and that you hope they have a prosperous New Year.  Be sure to include contact information at the end of your message.  Even though you are sending eCheer to your readers, you still want to brand your message.  Let readers know who you are and how to contact you.

Get your eCheer out the door and reap the harvest.

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John-Bon-Jovi-Dead-at-49

OMG, I just saw this on the wire.  Could this be real? It is.

Rockstar Jon Bon Jovi (John Francis Bongiovi, Jr) was pronounced dead today after paramedics found him in a coma at his Empress Hotel, city and law enforcement of Asbury Park, NJ sources told The Times after World Christmas Tour concert on The Bamboozle Festival,North Beach Asbury Park.

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21 Captivating Social Media Stats: How People Interact With Brands [INFOGRAPHIC]

Inbound marketers understand the value of maintaining a presence on social media sites as a way to connect with prospects and customers and generate new business leads. But how exactly do people interact with brands in social media? On which social sites do they tend to be more interactive with businesses, and how do they prefer to engage?
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Facebook Threatens Lawsuit Against Mark Zuckerberg

Will the REAL Mark Zuckerburg please stand up? First the Winklevoss twins sued Mark Zuckerberg. Now, it looks like Facebook is poised to do the same.

Facebook is threatening to sue Mark Zuckerberg, an Israeli entrepreneur who recently changed his name from Rotem Guez to “Mark Zuckerberg,” according to Zuckerberg’s site MarkZuckerbergOfficial.com.

The Rest of the Story….

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Christmas-Email-Choosing-the-Right-Day

If you have an email marketing system in place, use it during the holidays.  Send out a holiday email and connect with your customers.  My preference is to send it the Tuesday or Thursday before the holiday.

Tuesdays or Thursdays before the holiday are the best days to send a Holiday email.  More specifically, you are more likely to get good responses on a Tuesday prior to a holiday than on a Thursday.  Here’s why:

Many people take vacation the last few days before the holiday and/or the first few days after the holiday.  People start winding down.  Work slows down and we’re easily distracted.  This is a great time to reach out to your readers.  If you are a retailer and want to persuade the consumer to purchase from you, you’ll want to send your email one week prior to the week before the holiday and the week of the holiday.  This will give readers time to consider purchasing from you, review your offer with other offers both on and off line prior to making their purchase.  Consumers will make the purchase, its just whether they purchase from you or someone else.

Above all, connect with your customers and clients this time of year in an open and friendly way.  There is plenty of time to “sell” to your clients the rest of the year, and they’ll be more open to purchasing if they don’t feel like they’re always being sold to.  Build relationships now and in a few weeks you can capitalize on the relationships you’ve built.  If this sounds like something you’ve heard before it is because it was worth repeating.  Happy Holidays to everyone around the world.

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Christmas-Email-Time

Last month we talked about a Thanksgiving email.  For those who don’t celebrate Thanksgiving or Christmas, think of this as a Holiday email.  Holiday emails should be part of your overall marketing strategy.  This is the time of the year people are celebrating.  If you have something people want and at a price they can afford, tell them about it, but don’t blast people with a continuous stream of emails.

I’ve talked to many of my clients about holiday email campaigns and the one topic that keeps surfacing is they are tired of getting email after email from companies.  You know the ones I am talking about.  The companies that send two, three or even four emails each week.  Take a minute to think about your response to them.  Most of my clients do the highlight-delete dance.  Highlight the email then delete it.  After gettting “blasted” multiple times in a month, the reader will start deleting your emails.  Sure some will open them and even fewer will respond, but what is your expected lifespan with the consumer?  If you keep blasting them, it will be short lived.  Sure, you’ll sell them one or two items, then what?  If you keep blasting them, you’ll lose their business.

This time of year connect with your clients and prospects.  Let them know you are available for them and your availability during the holidays.  If you are a retailer you may want to make them an offer, but try to refrain from email “blasting” (a continuous stream of emails trying to get a response).  This is the time of year to build upon your relationship with your clients.  It will go a long way to a long  bountiful relationship.

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Time-Magazine-Person-of-the-Year

Congratulations to the Time Magazine Person of the Year

Just released.  When you think about a person of the year, you think about someone who’s make great strides in pushing life forward and making a difference in the world.  From Iraq to Iran, from Omaha to Oakland and on the streets of New York, congratulations to the TIme Magazine’s Person of the Year; the Protester.

Who’d of thought the Protester could topple a regime that’s been in place for decades?  Who’d of thought a group of oppressed people could take control of a country?  It happened and you are witness to it.  Be careful United States Congress. The people are speaking.  Do you hear them or are you turning a deaf ear?  Did you see what happened in California this week; three sea terminals were shut down.  Wake up and smell the coffee.  And what is this about tying the trans Canadian pipeline to tax cuts?  Yuup, we saw that too.

Congratulations to all the protesters who stand up for their rights and are taking a stand for this generation and the generations to come.  You’ve taken control of your very lives and the lives of your children and children’s children.  This is your world and there IS strength in numbers.  Make yourself known.

I cannot sign off without stating how powerful social media has been to protesters’ movements.  Social media is the unstoppable communication link. China, you can shut down the internet, Iraq and Iran, you can try to control communication, but you can’t stop social media and the need to communicate to others.  We have the inalienable right to make our opinions known and take control of our lives.  Social media not only exists on the internet, it also exists in our every day lives.  Don’t stop fighting for your rights.  You have a voice, and social media, use it.

Protesters, you’ve made the front page of Time Magazine, Congratulations.

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5 Social Commerce Measurements Brands Should be Watching

You realized early on that social commerce was going to be huge, and you knew you had to be a part of it. You took a risk and dove in, first developing your social fan bases from the ground up and engaging with them on a regular basis. Then the time came where you were ready to reward your community through giveaways, contests, specials, and flash deals. You feel you did pretty well; you made some sales and gathered a few new fans in the process.

But you know that’s just where the fun begins! How can you improve? Why did one of your social commerce campaigns perform better than another? Here are the five social commerce measurements you and your brand should be watching…because knowing what works means you can make better decisions in the future.

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10-Traits-of-a-Social-Media-Content-Generator

Skills, Skills, Skills

The really cool thing I like about Social Media is everything is so new.  Everyone seems to be looking for the right answer, the right mix of processes and exposure or just the right time.  That is o.k. for most, but not for me.  I cannot wait for “them” the blaze the trail.  I need to keep building my business.  And how do I do that when there are few before me who’ve documented their organizational structure? I need to stand up and become a  pioneer in the world of social media.  The most immediate thing I need to do is identify skill sets and I think I know the first skill.

The Social Media Content Generator

This position may become the single most important position in Social Media Marketing.  Colleges have not recognized the need for Content Generators and they continue training students to fail.  Case in point; how much need do you think there will be for a journalist in 3 or 4 years? Not much.  Newspapers are going away and television is moving to a more immediate source for news and updates; the general public.  So why are colleges still teaching journalism?  We don’t know the reason either.  I do, however believe there is an easy remedy to the people (students) caught in the middle of the Journalism/Internetism era.  Times change, but the wheels on the bus still go ’round and ’round.

To all the Journalist Majors – Hook up with a Social Media company as soon as you can.  Turn your journalism knowlege into social media content generation.  There is a big difference between the two surrounded with many subtleties.  In the current cycle of my business I am in dire need of a Social Media Content Generator and that’s why I am covering this topic.  Let me know if you are a content generator or are in need of a content generator.

What is an SMCG

The Social Media Content Generator (SMCG)

1.  Learns about the client for which they are generating content.

2.  Writes posts about the client’s business, and strategically posts them to their Social Media Network.

3.  Does NOT become the business.  The SMCG knows the client well enough to talk about it to others.

4.  The really cool thing is that you are not reporting the past, you are talking about things to come.

5.  Asks a series of predetermined questions to begin drawing a picture of the business and its clientele.

6.  Learns the business’s traits, habits, business type, etc., and creates a buzz about the business through interesting facts, stories and real life experiences.

7.  Has to be creative and energetic.

8.  Must be willing to research not only the business, but the business’s genre to be able to show contrasts between businesses.

9.  Have the ability to create and tell the client’s story using mixed media (radio, television, print and social networking).

10.  Can work independently.

I am a social media person, so if I’ve offended any journalists, I apologize.  The point I am trying to make is that there is a huge market waiting for you in social media if you choose to explore it.  Even if you choose not to enter the social media world, at least know it is out there and a little bit about it.

Drop me a note below if you want to become an SMCG or if you are looking for one for your company.

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Look-Who’s-Watching-You-on-Facebook-Now

What Insurers Could Do With Your ‘Social Media Score’

By Sheryl Nance-Nash Posted 7:00AM 12/12/11 Insurance

Your digital DNA is gold to insurers. Your online activity — everything from Facebook Likes, tweets, online searches or membership to a health website — serves as background to insurers as they’re setting rates or claims. “They are using this data to compile detailed dossiers of individuals,” says Michael Fertik, founder and CEO of Reputation.com.

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Social-Media-and-Compliance-It-Works

Are you trying to get your corporation to accept Social Media, but compliance is slowing down the process?  Are you having to work within Social Media compliance standards?  Let me know if you too fall into one or both of these categories.  The secret is, Don’t stress and follow the rules.

Current State of Social Media Compliance

If “Compliance” captured your attention, then you know what I am talking about.  For those unsure of what compliance means, you may be the lucky ones.  Compliance it a touchy area and one that needs to be looked at quite closely by those affected by it.  Some of the industries most affected by compliance are insurance, banking, legal, financial, etc.  Compliance with Social Media Marketing was, up until lately, non-existent.  What I mean to say is that the industries I mentioned did not attack and resolve compliance issues, they instead banned the use of Social Media Marketing.  This has a huge effect on the people at the pointy end of the spear; the people who are marketing those industries products or services and they have a limited marketing budget.  Hmmm, did I forget to say Social Media Marketing does not carry a monetary maintenance tail?

Your Time Has Come

Times have changed and compliance departments all over the world have started tackling Social Media Marketing compliance.  The true pioneers are writing compliance documents that are nothing more than a framework from within which to work.  It is slow going, but there are pioneers who are making their mark; people who are willing to put their reputations on the line to bring Social Media Marketing to the industries previously mentioned.  I can’t give you the names of the most recent pioneers yet, because they are still working through some final Social Media compliance issues (Twitter and FaceBook) and we don’t want to jeopordize that work.  If you are in one of the industries I mentioned or another industry that has compliance standards, let me know about your experience.  If you have any questions about Social Media compliance standards, let me know and I’ll answer them as quickly as I can.

What to Do

For now, work with your compliance departments to help them understand, then work with them to develop ways to control information flowing in and out of your business based upon those standards.  Go slow.  Use the first month or so to closely gauge compliance and its effects on your readers.  Document any issues with your social network and the media you are putting into your network.  A good rule of thumb is if the information is available in a brochure or online, it is fair game.  Sorry compliance people, I mean to say, if the information is available in a brochure or online, it already meets your company’s compliance standards.  When in doubt, ask compliance to check it out.

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Social-Networking-and-About-Opt-Outs

What is an opt-out and who cares?  As a marketer on the internet, you should care about your opt-outs. 

An opt-out is when a reader or consumer decides they no longer want to receive your email and selects the unsubscribe button, but don’t let it bother you.  For some reason they don’t want to receive any more informaiton about what you have.  Maybe they didn’t understand what you were offering or they decided to no longer receive your information.  That is o.k..  You want people on your list who are looking for what you have.  Does it make a difference if a person in Florida is on your list of people who use snowshovels?  No.  You want people on your mailing lists who are looking for what you are selling.  If they don’t want it, no worries. 

One of the many secrets to an effective email list is to keep new people coming into your social media funnel.  This will keep your list alive and growing.  For every person who drops off or opt-outs of your mailing list, there are two,  or three, or eight, or ten more people looking for your product. Keep em coming in. 

Having said that, too many opt-outs may be an indication of over emailing.  Only you can decide if you are emailing too much.  Your genre and readers will dictate email frequency.  Sports teams will email more than an fitness club.  A restaurant will email more than the services industry.  Watch your analytics to see your readers’ reaction to your email campaigns.

You also have to know your product or service and become the expert in your area through social media and email marketing.  Do you know what your product is? If not, you might want to read my series about identifying your product or service. (http://mikebitter.com/?p=295).

Posted in Email Marketing, Helping You Succeed | Leave a comment

Email-Marketing-50%-Off-Today-Only

 

Get 50% off when you buy Email Marketing today!
   

Constant Contact(R)One Day Only!

Cyber Monday Sale Save 50%
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Constant Contact is bringing a Cyber Monday deal to small businesses: Save 50% for the next three months when you buyEmail Marketing today!You’ll get one of our most powerful tools for less, plus all the free personal coaching you need to succeed fast! And with their 30-day Money Back Guarantee, there’s zero risk.

This special Cyber Monday deal ends at midnight ET, so don’t wait.

Buy Now!

Enter offer code CYBERSP at checkout.

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This Cyber Monday Promotion (the “Promotion”) begins on November 28, 2011 at 12:00 a.m. Eastern Time (“ET”) and ends on November 28, 2011 at 11:59 p.m. ET (the “Promotion Period”). If you purchase Constant Contact Email Marketing during the Promotion Period, you will receive 50% off of such product until February 28, 2012. You will be eligible to participate in this Promotion if you (i) are a Constant Contact trial account holder or a new customer who has never been a paying Constant Contact customer, and (ii) become a paying Constant Contact Email Marketing customer and enter the applicable promo code during check out by 11:59 p.m. ET on November 28, 2011. If you are not satisfied for any reason with Constant Contact Email Marketing, Constant Contact offers a 30-day money-back guarantee on your purchase, as more fully described at www.constantcontact.com/pricing (the guarantee does not apply to MyLibrary Plus, Email Campaign Archive, any custom service or any other services or products). Constant Contact reserves the right, in its sole discretion, to suspend or cancel this offer at any time. This Promotion and all Constant Contact products and services are subject to the Constant Contact terms and conditions.

 

 

Posted in Business, Email Marketing, Helping You Succeed, Helping you Succeed, Occupy-Wall-Street, Small Business Success | Leave a comment

Black-Friday-and-Jot-Your-Thought

Its Black Friday.  Its the middle of the day and you don’t have anything to do.  Start preparing.  Start preparing for your next email.  You’ve had thoughts about what you’d like to say.  Spend 5 minutes today writing a few of them down.  Next week when you get into work you will have somethng to start with.  Take your time, jot a few of your thoughts down on paper.  Work on your next email a little bit each time you thnk about it. Grab pen (or pencil), pick up paper and jot down one thought you’ve had about your next email.

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One-Thing-to-be-Thankful

It is a great day today.  This is a great day to think of at least one thing to be thankful for.  All it takes is one.  A big thank you to everyone who is going that  ”extra mile” by volunteering on such a wonderful day.  There’s never a traffic jam on that “extra mile.”  Enjoy the day.  Happy Thanksgiving.

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If-You-Own-a-Small-Business

We would like to know if you own a small business.  We’ve had numerous comments indicating there are a lot of business owners that tune in.  We like to cater our content to our readers.  Let us know by selecting one of the circles below and “Vote.”  Your participation is much appreciated. 

 

 

 

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Thanksgiving-Email-Responses

Now that you’ve sent your Thankgiving email what do you do?  Review your analytics!  Take a look at your Bounce rates, Spam Reports, Opt-Outs, Opens and Click Throughs (Clicks).  These numbers will tell you how effective your campaign was.  Below is an extremely effective campaign.  It is one of my smaller customers, but as you look at it you will see what I mean by effective.  First look a Opens.  Over 34% of the recipients opened it.  An average open rate is between 16-20%.  We knocked this one out of the park with a 34.1% open rate.  There are however, some things that need cleaning up.  For instance the Bounce rate is high at 28.6%.  There are several reasons for Bounces (address doesn’t exist, out of office, blocked, etc.).  Check your Bounce explanations for Bounce reasons.  This particular Bounce rate indiacates that the list is not a clean list.  What I mean is that many people on the list don’t exist at their email address anymore.  Print your bounce list, check for misspellings, update any misspellings or changes of email address, reintroduce the updates into your email marketing system and delete the old bounces.  The next time you send an email, check bounces again and I think you’ll see a drastic change.

Email Stats
See All Email Reports

Sent

Bounces

Spam Reports

Opt-outs

Opens

Clicks

Forwards

 

644  

28.6%  (184)

0

0.6%  (4)

34.1%  (157)

0.6% (1)

 

Don’t buy lists!  Some email addresses have a short lifespan, but if you stay in contact with your readers, they will continue following you, and will update their email address with you.  The continuing danger with buying a list is you may end up with the emaill addresses of people who don’t want to be on any mailing list.  A list with the “those” kinds of people may get you  reported as Spam, and Spam hurts your reputation.  Spam also slows delivery rates and may get your email marketing system shut down.  Spam also shows the integrity of your list.  Too many Spam reports and your email marketing system may face being disabled. 

I have one list with a 64% open rate, no bounces and no spam reports.  That list is an indication of a clean list.  The list has people on it that want to be there.  This is where you want your list to be…clean. 

The last area I want to talk about is the Opt-outs.  Give everyone on your list the opportunity to Opt-out.  Opt-outs are o.k.  This means they can manually stop receiveing emails from you.  Don’t worry about them, worry about replacing them with people who DO want to be on your list.  When people don’t know they can opt-out, they will more than likely identify the email as Spam, Ouch!!  You want people on your list that want to be there; people who want to buy your product. 

Emailing is not an arm-twisting contest to see who’ll yell uncle first.  There are your customers, prospects and people who want to do business with you.  Treat them fairly and they’ll keep coming back.  Happy Thanksgiving.

 

Posted in Business, Email Marketing, Helping You Succeed, Helping you Succeed, Small Business Success | Leave a comment